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SEND: Why People Email So Badly and How to Do It Better Vendor Code_V0716 inventive and packed to theSendthe classic guide to email for office and homehas become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication. Filled with real life email success (and horror) stories and a wealth of useful and entertaining examples, Send dissects all the major minefields and pitfalls of email. It provides clear rules for constructing effective emails, for handheld etiquette, for handling the emotional