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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet Suclass Code_1JF leaving a thief free toWe are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal